Frequently Asked Questions

Yes! When you download the Liberty Wallet app, you are automatically enrolled in the Liberty rewards program and can start earning credits. Visit the Rewards page for more information.

First, download the Liberty Wallet app. Whenever you make purchase using Liberty Wallet, you earn credits back. You will also receive 20% back in credits for your first transfer! Visit the Rewards page to learn more.

Use the Liberty Wallet app to check your rewards. You can see how many Liberty credits you’ve earned and also check your monthly perks status.

There may be several reasons you can’t log in to Liberty Wallet. Have you created an account directly within the app? Liberty Wallet is separate from other accounts you may have created on the website or in store. If they have not created an account within the app, you will not be able to log in.

If you have created a separate Liberty Wallet account and you can’t log in, double check the email you used. You should have received an activation email to confirm your email address—you need to do this before you log in for the first time. Check your spam and junk folders to make sure it didn’t go there accidentally.

The SpringBig program was retired in August 2021. It is no longer being supported.

If you are receiving a generic error message or the app is very slow, we recommend you try again with a better signal or over WiFi. Accounts cannot be connected without a network connection. Please ask a Liberty staff member for the Guest Wifi information if needed.

You are receiving that message because there has been a failed transfer and your account has been locked, most likely because you have a negative account balance. This can occur if you transferred funds into your Liberty Wallet but there were insufficient funds in your bank account. Once you transfer enough funds into your Liberty Wallet account to cover the deficit, normal functioning should resume.

If your order history is blank, the email you used for your Wallet account does not match the email address on file with our in-store point-of-sale system. Please ask a Wellness Guide or Liberty staff member to update your email address with the one you used for Liberty Wallet. Within 24 hours, your order history should populate.

Credits can take up to 24 hours to appear in your wallet.

If it has been more than 24 hours, check that the email address used for your Wallet account matches the email address in our in-store point-of-sale system. If it is different, your Wellness Guide or Liberty staff member can update your email address with the one you used for Liberty Wallet. Within 24 hours, your credits should populate.

If it has been more than 24 hours and the email address is correct, your account may be locked due to a rejected transfer. This would cause the balance in your wallet to be negative. Rewards cannot be applied to a negative balance. Once you have transferred funds and the account balance is above $0, you can start receiving credits again.

If something is missing in the app or if the user interface is unusable, uninstall and then re-download the latest version of Liberty Wallet. This will resolve most issues. If the issue persists, a Liberty staff member will file a support ticket on your behalf to further investigate the issue. They will need the following information:

• The email address used to create the account
• Your phone platform (iPhone, Android, etc)
• Your phone type (iPhone 12, Samsung Galaxy S20, etc)
• Screenshots of the issue

If you belong to a small bank or credit union, it is possible that it is not supported by Yodlee, our financial data platform. If this is the case, Yodlee has to deploy a custom solution to link accounts. Due to the variety and volume of banks and credit unions nationwide, this could take several days; therefore, it is unlikely you will be able to make a transfer that day. A Liberty staff member will take the email address you used to create your Liberty Wallet account and notify you when the problem is fixed.

Our stores do not currently offer delivery. Please check back with us in the future.

We accept cash at all Liberty locations. We have an ATM on-site for your use.

You can also use Earned or Loaded Credits in your Liberty Wallet for cashless payment.

You cannot use a credit card to pay for your purchase. Although your state may recognize legal cannabis, it is technically illegal under federal law. This limits our ability to process any credit card.

Select Liberty stores accept Debit Card as a form of payment, including:

• • Liberty Aliquippa, PA
  • Liberty Cranberry Township, PA
  • Liberty Pittsburgh, PA
  • Maggie’s Baltimore, MD
  • Oxon Hill, MD and
  • Rockville, MD

You cannot use a Apple Pay, Google Pay, or a credit card to pay for your purchase. Although your state may recognize legal cannabis, it is technically illegal under federal law, which limits our card processing options for our customers. You can get cash at our ATM or you can use Liberty Wallet to pay for your purchases.

If you are a caregiver, please add the following information in the notes section at checkout: 'Caregiver: [name of patient].'

We cannot set aside a product for you over the phone. However, we can help you reserve a product through our online ordering platform.

We are not always sure when we will get another shipment of certain cannabis products. If you’d like, give us your contact information and we will give you a call when we get your favorite cannabis products back in stock.

We do not have a special menu for in-store patients. All available products are always listed on our online menu.

We process orders on a first come, first serve basis. A rough estimate of the wait time is given at the time your order is placed based on how many orders are ahead of yours.

Before arriving at the store to pick up your online order, please wait for the second text message, which should read “ORDER READY FOR PICKUP.” That means that your order is ready for you. If you arrive before receiving that message, you may have to wait at the store. Please note that if there is severe weather, we may suspend curbside service for the safety of our workers. Check if curbside pickup has been suspended by calling your Liberty store during normal business hours.

We currently only offer same-day ordering. If you are trying to place an order during normal business hours for pick-up the next day, our site will force you to select a pick-up time for the same day. If you need an order held for you, please call your Liberty store during normal business hours.

We will hold an order for 24 hours under normal circumstances. If you need us to hold an order for longer, please call your Liberty store during normal business hours.

Occasionally during periods of extremely high order volume, our staff must temporarily pause online ordering to allow our team to catch up. Please try refreshing your browser or come to the store to place an order in person during normal business hours.

You do not have to register for curbside pick-up. If curbside pickup is allowed in your state, it will be an option to select when checking out online. Once selected and an order is placed, simply pull up to one of our curbside spots and a team member will check you in.

If Curbside pickup is not an available option when checking out, we are unable to complete Curbside pickup orders at this time at the store you selected.

If you are a first-time patient or need to place an order in the store, please go in the line marked "In Store.” If you have placed an online order and received a "Ready for Pickup" text message, please get in the line marked "Online Pickup."

To ensure the safety of our patients and staff during the pandemic, please place the defective item in a zip-top bag. Include the product and all original packaging, including any patient labels. All products must be returned within 14 days of the date of purchase.

We can only accept returns on defective products within 14 days of purchase. We cannot accept product returns based on preference.

Yes, we are a fully compliant licensed dispensary and follow all California state regulations. Click here for more information regarding Tax Regulations.

No, we are recreational and medical. You can enter if you are over the age of 21 with a valid form of identification.

Yes. A doctor’s recommendation allows you to purchase up to 8 ounces. To receive a tax exemption, you will need a MMIC card issued by the California Department of Health. This will exempt you from paying the 9.5% sales and use tax. You will still need to pay the 10% LA City tax at the register, as well as the 27% excise tax (which is included in the line item price). Get more information on how to become a patient in California. For additional information about MMIC cards, please click here.

We do not allow for onsite consumption.

Yes, we have parking available. If the lot is full, you may park on the street.

There is no designated parking lot. There is typically parking available on Bush St given the time of day.

As a new patient, you will need to come in and register the first time.

To reserve products online, you must be a current/returning Liberty patient with a completed customer intake form and valid medical card on file at our dispensary. If you are not a current patient, please visit our store first to complete the required forms as products will not be reserved without them. All requests must be placed at least 30 minutes prior to close.

To reserve products online, you must be a current/returning Liberty patient with a completed customer intake form and valid medical card on file at our dispensary. If you are not a current patient, please visit our store first to complete the required forms as products will not be reserved without them. All requests must be placed at least 30 minutes prior to close.

For your first visit, please bring your Medical Card as well as a second form of ID. After you complete your intake form, you'll be able to come inside and place your first order.

No appointments are necessary. All new patients still have the option to consult with a pharmacist if they choose. We recommend that you come in at least 30 minutes prior to close so we can give you the best care.

No, it is not required. However, we always have a pharmacist available to answer any questions that you may have.

Unfortunately, we must have your Medical Marijuana card to scan before we can let you enter the building.

If your card has expired and you have been issued a new card, you must have the new card scanned in-store before you can place an order. This is because there is an updated patient ID that is embedded in the barcode of the new card. Any online reservations made will be cancelled until the new card is scanned. After your new card has been scanned, you can order as normal for the life of the new card.

Unfortunately, Pennsylvania is NOT reciprocal with other state medical programs. You can only come into a Pennsylvania Medical Marijuana Dispensary if you have a medical card issued from PA. Find out how to become a patient in Pennsylvania.

Although we do not offer discounts or promotions to medical patients, you are more than welcome to shop here.

You need to be 21 years old to enter our dispensary.

You need to bring a valid and non-expired form of identification. Valid forms of identification are a driver's license, government-issued identification card, military identification card, or passport.

We currently do not accept expired forms of identification.

We cannot accept a photocopy or picture of your driver’s license, or any other form of photocopied identification.

Our adult use customers are allowed to purchase up to 1 ounce of flower or its dry weight equivalent.

The regulations state that an adult use dispensary cannot exceed 5mg per dose in edible form.

Our staff is very knowledgeable and were trained in the same manner as our medical locations. You should feel comfortable knowing that you will receive the same level of care and attention as you would in a medical dispensary.

Please visit us at the store. You do not need an appointment. Please bring your MMJ Patient Card and a valid ID.

We do not have a public lot, but we have plenty of street parking available. All spaces are metered.

A MMJ card is required for entry.

Yes! We offer 25% discount on your first visit. In addition, when you download the Liberty Wallet app, you will receive 20% in credits back on your first transfer.

Massachusetts does not accept out-of-state medical cards. If you have recently moved to Massachusetts and are interested in enrolling in the MA MMJ program, learn how to become a patient here.

No, but our Liberty Rewards program is pretty sweet. Learn more here.

No, we are medical and adult use.

As a Medical patient you will need a valid ID and Patient Card. Adult use customers need a valid ID.

No, we do not provide certifications.

Yes, walk-in customers are always welcome during open business hours. We recommend coming in at least 30 minutes prior to closing.

Yes, if you are over 21 with a valid ID you can enter the dispensary. If you plan to purchase it must be on the adult use side.

Massachusetts’ medical marijuana laws protect patients and their designated caregivers. Designated caregivers are allowed to possess and obtain marijuana for the patient in their care so long as they possess no more than a 60-day supply of medicine, defined by rulemaking as up to 10 ounces of usable cannabis.